Regional Manager (Scotland)

What’s in it for you?

A Regional Manager or a Practice Buddy as they’re internally known as, are fundamental to the integration and continual support of our Joint Venture Partners (Sharks) and their practices.

This role will be supporting our practices in the West Glasgow area.

You will also receive:

• Your birthday off work
• No Sunday or bank holiday working
• Access to Simply Health (claim cashback on healthcare purchases)
• Retail discounts
• Cycle to work scheme

About the Role

As a influential leader who is able to build trusting relationships, you will be responsible to look after your practices during the transition period and become the first point of contact for the practice under business as usual.

Essentially, a key part of the buddy’s role is to introduce, show, monitor and share best practice and support the relationship between our head office function and the practice team.

What’s Next?

KEY RESPONSIBILITIES

• Work alongside the Transition Buddy, ensuring new partners and their teams are fully integrated and set up within the first 90 days at Hakim Group
• Support the change for new Sharks and their teams through effective and regular communication making connections with HGHQ at the most appropriate times
• Conduct purposeful practice visits, varying in style, using standardised visit reports to promote continuity and follow-up of actions and leaving a footprint that defines the impact of your visit
• Recognise the uniqueness of each practice and its business model, take time to observe how they work, their patient journey, and what makes them special; continually look for opportunities
• Be curious, know what the local market is up to, feeding back information to ensure we keep competitive
• Using your observations and analysis of the sales and KPI data, work with the Shark to develop robust business plans that will enable each practice to reach its sales and EBITDA ambitions
• Ensure the Sharks are working most efficiently and are using the tools and resources available to them via HGHQ
• Understand the motivations and career ambitions of your Sharks and their teams and build this into the People Review process to enable us to support each person to achieve their ambitions
• Have honest conversations, and continually provide (and accept) feedback to enable a healthy business relationship of support and challenge
• Support each practice to achieve the ideal resourcing model which is both efficient and allows the practice to meet customer expectations
• Focus on the engagement within every team, influence the Sharks (where necessary) on the importance of hiring the right people, onboarding, training, and effective communication ensuring each team member is ‘happy’
• Maintain regular engaging two-way communication with Sharks ensuring that you are always listening and responding to their feedback
• Continually drive improvements at HGHQ, ensuring that the themes from Shark feedback are heard and actioned
• Be bold, try new things, and share the successes
• In conjunction with the Governance Team support practices across the region in maintaining safe, legal and regulatory processes, by supporting them to operate in line with policies, procedures, and best practice guidelines always
• There will be a requirement to carry out other duties as and when the business requires.

SKILLS, KNOWLEDGE & EXPERIENCE

• You’ll be a natural communicator, who is personable with the ability to interact, influence and build trusting relationships at all levels
• Skilled at prioitisation, can identify and manage urgent/important tasks
• Experienced at managing change and supporting others to navigate change seamlessly
• A natural coach and can help others to see and solve their problems
• Analytical, able to interpret data and trends, provide recommendations and take appropriate action
• Understands how to get the best out of teams with effective people management principles from talent acquisition to performance management

THE MAGIC INGREDIENTS – OUR ALIGNED VALUES

Honest. We never walk away from challenges or difficulties and always ensure our decision-making is based on fairness, transparency, and doing the right thing, even when no one is looking.

Ambitious. We help those around us to dream often and dream big. Everyone here is making a critical difference. We strive for constant and never-ending improvement in everything we do.

Kind. We respect everyone that walks through our door. We take the time to understand and help each other both within and beyond our working environment.

Industrious. We work harder than everyone else around us, and our can-do attitude strengthens us with more agility and dynamism than our competition.

Meticulous. It’s our attention to detail that matters, the focus on the small things that make us different. Our commitment to doing those odd tasks that nobody else wants to do that gives us results that nobody else gets.

Salary – Max

GBP £40,000.00

Salary – Min

GBP £40,000.00